FAQ
Frequently Asked Questions (FAQ)
- What are the shipping costs?
- For orders over USD 100, we offer free shipping to the United States and Hong Kong.
- We ship globally, and shipping costs for other countries will be calculated and displayed at checkout.
- What is the processing and shipping time?
- Processing Time:
- In-Stock Products: 1-3 business days
- Made-To-Order Products: 1-6 weeks
- Shipping Time:
- All shipping estimates are provided at checkout.
- Please note that shipping times may vary by country.
- Standard Delivery: 3-21 business days
- Express Shipping: 2-8 business days
- Note: Shipping times do not account for any unforeseen delays from carriers.
- What is your return and exchange policy?
- We do not accept returns or exchanges. If your item is damaged during delivery, please record a video during unboxing as proof, and contact us for assistance.
- Can I cancel my order?
- Our team makes every effort to process your order as quickly as possible. Once your order has been placed, we are unable to cancel your order.
- What about customs and import taxes?
- We will do our best to avoid unnecessary taxes. However, buyers are responsible for any customs and import taxes that may apply, and we are not liable for delays caused by customs clearance.